FAQ

Payment:

What payment methods do you accept?

We accept all major credit cards, VISA, AMEX, Mastercard and PayPal payments.

How secure is my online order?

When you purchase from us with your credit card, all your credit card information is entered through an SSL secure web page, hereby encrypting your information and sending it to our credit card provider’s network where the transaction is approved. When you pay via PayPal, your money will directly move from your account to ours through the PayPal system, keeping all information secure.

 

Shipping:

How long will order processing take?

Orders typically take from between 1 day to process before they are shipped.

How long will it take for me to receive my item?

Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-20 Business days
Mexico, Central America, South America 15-20 Business days

 

Do you ship worldwide?

Yes, we ship to over 200 countries around the world. However, there are some countries that we are unable to ship to. If you happen to be from one of these countries we will contact you.

How do you deal with customs?

We are not responsible for any fees, such as customs fees once the item has been shipped. By purchasing from our site you consent that one or more of your products may have added customs fees when they arrive at your country.

 

Returns:

How do I return an item?

If you are unhappy with your purchase and you wish to return the item. Please contact us within 30 days of receiving your product. Please provide details for why you would like to return the item and our Customer Service Team will choose whether to approve the return. We will email you if your return request is approved with details of how to send the item back to us.

Will shipping be covered for my returns?

All return fees and other fees concerning the return are the responsibility of the customer.

What shall I do if the item is damaged, broken or not as described?

Please contact us within 7 days of receiving your order if you received an item that is damaged, broken or not as described. Include photographic evidence of the items, as well as your order number and other information and references concerning the package that was delivered. We will do our best to resolve your case as soon as possible.

How long is the returns process?

The returns process usually takes up to 10 business days from the day we receive your return. We will email you as soon as we receive your return, and again once it has been processed.

 

Contact:

How can I contact you?

If you would like to contact us, please send an email to our support email address:

support@quarterpastnine.com

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